Knowledge Base - ServiceHub (2024)

FAQs

What is knowledge base service? ›

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

Get started with HubSpot's Knowledge Base Software. HubSpot's knowledge base software enables customers to find answers to their own questions, freeing up your support team's time. Create and organize help articles, customize the look and feel, and tag them for easy searchability.

Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability. Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more.

Microsoft Knowledge Base (MSKB) was a website repository of over 150,000 articles made available to the public by Microsoft Corporation for technical support. It contained information on many problems encountered by users of Microsoft products.

Knowledge Based Services, also referred to as Advisory and Assistance Services (A&AS), relates to tasks that require the application of detailed processes or technical knowledge. The majority of Knowledge Based Services are classified into one of the following subdivisions: Engineering Management Services.

Knowledge Hub's technology is an enabler for public service organisations everywhere to share information and learn from each other within online groups.

What is a Knowledge Base in Customer Relationship Management? Knowledge Base can be defined as a repository or storage of information about a business's products and services. The knowledge base contains reference materials, How-To guides, specifications, use cases, and much more.

In general, a knowledge base is a centralized repository of information. A public library, a database of related information about a particular subject and whatis.com could all be considered examples of knowledge bases.

SaaS knowledge bases are like digital recipe books but for software navigation. They help customers find answers to their queries quickly. A carefully curated knowledge base helps users self-educate and alleviate the pressure on your support team.

Service Hub is a browser-based web application that is designed and build for the cloud in any country, or on-premises. The responsive interface allows users to use Service Hub on any device. Service Hub's REST APIs allow companies to easily integrate with other third-party software.

Is HubSpot service hub free? ›

Free Service Hub

HubSpot consists of a free CRM platform where you can save all contact data and interactions.

Whether you want to increase leads, accelerate sales, streamline customer service, or build a powerful website— HubSpot's got you covered. HubSpot offers the following: CMS Hub: a content management software for building a powerful website. Sales Hub: a high-level CRM software designed to help you close more deals.

SharePoint Knowledge base are a great way to organize your company's information and make it easily accessible. They can be created using Microsoft SharePoint, the most common enterprise knowledge management system.

Microsoft SharePoint. Primarily a document management system, Microsoft SharePoint has a robust knowledge base tool. It comes with tons of wiki templates that can turn SharePoint into an internal knowledge base. That means you can not only have a knowledge base but can also manage your documents in one place.

Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce – a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers to solve their own queries.

Knowledge-based pay is a system in which employees receive compensation rates based on their current or recently obtained education rather than on salary trends or other individuals' pay.

Knowledge as a service (KaaS) is a computing service that delivers information to users, backed by a knowledge model, which might be drawn from a number of possible models based on decision trees, association rules, or neural networks.

A self-service knowledge base is a centralized, organized collection of information about a product, service, department, or topic. In some organizations, it may also be known as a customer service knowledge base or a customer support knowledge base.