Knowledge Base - ServiceHub (2024)

FAQs

How many knowledge bases can you have in HubSpot? ›

There is a limit of 5 knowledge bases, with up to 2000 articles each.

Get started with HubSpot's Knowledge Base Software. HubSpot's knowledge base software enables customers to find answers to their own questions, freeing up your support team's time. Create and organize help articles, customize the look and feel, and tag them for easy searchability.

The current limit for HubDB tables is 10,000 rows. It would be great if the limit was increased as 10,000 rows is a major limitation for many users. See more ideas labeled with: CMS Development Tools.

In general, a knowledge base is a centralized repository of information. A public library, a database of related information about a particular subject and whatis.com could all be considered examples of knowledge bases.

Organizing it into a knowledge base opens the door to improved customer service, greater productivity, increased collaboration, and a lot less time spent answering the same questions. You can deliver an even better customer experience, one designed for the information-rich world we all live in.

Knowledge Hub provides a trusted space for effective communication and collaboration among project team members. Project teams can benefit from easy knowledge sharing and increased accountability. Use the relevant collaboration tools available to help to reduce costs and time spent on meetings and unnecessary travel.

How do I get enough knowledge? ›

Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more.

In your knowledge base, you can create articles that answer questions visitors may have about your business. You can organize these articles into categories and subcategories, as well as tag them with relevant search terms.

Service Hub is a browser-based web application that is designed and build for the cloud in any country, or on-premises. The responsive interface allows users to use Service Hub on any device. Service Hub's REST APIs allow companies to easily integrate with other third-party software.

Hi @shanse2 - to clarify, the 10k limit is for the number of non-hubspot forms you connect, not the number of form submissions. That means you can have up to 10,000 forms connected which all collect as many submissions as needed.

You can create up to 50 custom HubSpot user properties. Learn more about assigning ownership of records and user permissions for records. Rich text: stores stylized text and images.

To keep track of your custom object's different processes, you can create multiple pipelines. Each custom object in your account can have up to 50 pipelines. In your HubSpot account, click the settings settings icon in the top navigation bar.

The number of workflows you can create depend on your HubSpot subscriptions: If you have a Marketing, Sales, or Service Hub Professional subscription, you can create up to 300 workflows. If you have a Marketing, Sales, or Service Hub Enterprise subscription, you can create up to 1000 workflows.