Knowledge Base - ServiceHub (2024)

FAQs

What is knowledge base service? ›

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

Get started with HubSpot's Knowledge Base Software. HubSpot's knowledge base software enables customers to find answers to their own questions, freeing up your support team's time. Create and organize help articles, customize the look and feel, and tag them for easy searchability.

Microsoft Knowledge Base (MSKB) was a website repository of over 150,000 articles made available to the public by Microsoft Corporation for technical support. It contained information on many problems encountered by users of Microsoft products.

Knowledge base software is defined by TechTarget as: …a machine-readable resource for the dissemination of information, generally online or with the capacity to be put online… a knowledge base is used to optimize information collection, organization, and retrieval for an organization, or for the general public.

Knowledge Based Services, also referred to as Advisory and Assistance Services (A&AS), relates to tasks that require the application of detailed processes or technical knowledge. The majority of Knowledge Based Services are classified into one of the following subdivisions: Engineering Management Services.

Knowledge Hub's technology is an enabler for public service organisations everywhere to share information and learn from each other within online groups.

What is a Knowledge Base in Customer Relationship Management? Knowledge Base can be defined as a repository or storage of information about a business's products and services. The knowledge base contains reference materials, How-To guides, specifications, use cases, and much more.

Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability. Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more.

In general, a knowledge base is a centralized repository of information. A public library, a database of related information about a particular subject and whatis.com could all be considered examples of knowledge bases.

SharePoint Knowledge base are a great way to organize your company's information and make it easily accessible. They can be created using Microsoft SharePoint, the most common enterprise knowledge management system.

Does Salesforce have a knowledge base? ›

With a robust knowledge base, customers receive service faster or even solve their own issues. Knowledge Scalability Every Salesforce Knowledge article can have several versions: one draft, one published, and several archived versions, and each of these versions can have multiple translations.

Transforming Microsoft 365 into a knowledge portal can enhance your organization's ability to manage and share information. By leveraging tools like SharePoint, Teams, OneNote, Power Automate, and Delve, you can create a secure knowledge portal.

SaaS knowledge bases are like digital recipe books but for software navigation. They help customers find answers to their queries quickly. A carefully curated knowledge base helps users self-educate and alleviate the pressure on your support team.

While a database requires users to have a specific query to retrieve data, a knowledge base allows users to find relevant information without needing to know exactly what they're looking for.

To access your new knowledge base: In your HubSpot account, navigate to Content > Knowledge Base. In the left sidebar, click the Knowledge base dropdown menu and select a knowledge base.

Knowledge-based pay is a system in which employees receive compensation rates based on their current or recently obtained education rather than on salary trends or other individuals' pay.

Knowledge as a service (KaaS) is a computing service that delivers information to users, backed by a knowledge model, which might be drawn from a number of possible models based on decision trees, association rules, or neural networks.

A self-service knowledge base is a centralized, organized collection of information about a product, service, department, or topic. In some organizations, it may also be known as a customer service knowledge base or a customer support knowledge base.