Exclusion Settings for Review Requests (2024)

Various exclusion settings in Stamped allow you to customize when review requests are sent to customers.

Follow this guide to learn more!

In This Guide

• How exclusions affect your monthly order limit
• Excluding Amazon orders from review requests
• Exclude products from review requests
  • Using tags (Shopify only)
  • Using product ID (all other e-commerce platforms)
• Exclude customers from review requests with tags (Shopify only)
• Exclude customers from all emails

How exclusions affect your monthly order limit

The exclusion settings in this guide allow you to fully customize when review requests are sent to your customers. However, it's important to note that regardless of whether a review request is sent for an order in your store, every single order (including those created in other Sales channels (ex. Amazon) but processed through your e-commerce platform) will count as an order will count toward your monthly order limit which is based on the order volume for your store and set in your Stamped contract.

For example, let's say you have 2000 orders placed in your store for the month. Based on various exclusions you have set up, this means you end up sending out only 1000 review requests to customers. Even though 1000 orders are excluded, they are still counted against your monthly limit, leaving you with 2000 orders against your monthly limit.

It's important to remember that because of this, exclusions which remove review review requests can also cause discrepancies in your analytics and reports. You might see fewer review requests being sent than your current order limit.

Learn more about your plan and order limit in our guide linked here.

Excluding Amazon orders from review requests

Prevent review request emails for orders from the Amazon Sales channel by adding the domain to the Suppression List.

1. In the Stamped dashboard, head to Settings > General > Exclusions
2. Add the domain name marketplace.amazon.com in the text box under Suppression
   Here's an example of the domain name in bold:
   zdw4rfq417wrfk7@marketplace.amazon.com
3. Click Save in the top-right corner to save your settings

   

Exclude products from review requests

If there are certain products that you don't want customers to review, you can exclude them from your review request emails.

Using tags (Shopify Only)

1. In the Stamped dashboard, head to Settings > Exclusions
2. UnderRules, go to Exclude Products from Review Request and add the product tag(s) that you'll use to exclude specific products from your review request emails, e.g. 'exclude-review', 'gift-card'
3. In your Shopify admin, add these tags to the products you want to exclude from your review request emails

   

Using product ID (all other e-commerce platforms)

1. In the Stamped dashboard, head to Settings > Exclusions
2. UnderRules, go to Exclude Products from Review Request and add the product ID(s) that you want to use to exclude specific products from your review request emails

If you're not sure how to find product IDs in your e-commerce platform, take a look at our guidelinked here!

Exclude customers from review requests with tags (Shopify only)

If there are specific customers you do not want to send a review request to, you can exclude them using customer tags. Please note that tags arecase-sensitiveand mustmatch exactly for the exclusion to work.

1. In the Stamped dashboard, head to Settings > General > Exclusions
2. Add a customer tag you wish to exclude from being requested for review (e.g. 'exclude-customer') under"Exclude customers from Review Request with tags", and save the settings.
3. In your Shopify admin, add the tag you used in Stamped (e.g. 'exclude-customer') to all customer profiles you wish to be excluded from review requests

   

For all other e-commerce platforms, keep reading to learn how to exclude customers from all emails!

Exclude customers from all emails

Our Suppression feature allows you to exclude certain customers from receiving review requests (corporate orders, wholesale, etc).

1. In theStamped dashboard, go toSettings > General > Exclusions
   
2. In theSuppressionsection, enter the email address(es) that you wish to exclude (separate each email address with a new line)
3. ClickSave in the top right corner

   

If you have a long list of email addresses to exclude from review requests, they can be imported using a CSV file to save you time! Please prepare a single-column CSV file containing the email addresses and email it tosupport@stamped.io.Our support team will assist you with importing the email addresses into the suppression list.